You are here: Home / Guide E-Shop

Delivery

Orders are downloaded and sent from an external distribution company. Please expect your order to arrive within 10 working days if the stock is available. However, we aim to exceed these expectations.
If your order is not received or there is an error with your order, please contact us immediately as non delivery must be notified within 21 days maximum.
Please note that we do not operate a next day delivery service nor do we prioritise orders. All orders are treated with equal urgency.

Returns/Exchanges

Returns Form - PDF

If you wish to exchange/return an item please complete the returns form on the reverse of your dispatch docket/invoice sent with your goods.

Points to note:

  • A $6.00 admin fee for processing and dispatching the exchange/return item is required within New Zealand.
  • We recommend sending goods via courier and obtaining a tracking number as we do not accept liability for goods that we do not receive.
  • Exchanges/returns are not available for international customers.

Terms and Conditions

The Girl Guides Association New Zealand Incorporated - CC22069 is a registered charitable entity in terms of the Charities Act 2005.