Please click on the links below or scroll down to read our Terms and Conditions.
Payment
We accept payment for online orders by cheque, bank transfer or credit card. Please select payment method during the ordering process.
Please make cheques payable to GirlGuiding New Zealand. Mastercard or Visa are the only credit cards accepted. If paying by credit card, a 1.1% surcharge will be charged on top of your order. Bank account details for bank transfer will be sent to you in a confirmation e-mail once your online order has been received. Payments must be received within 7 days.
Cancellation and Amendments
If you wish to cancel or amend an order please contact us, at National Office, prior to 9.30am on the next working day after placing your order. If you are adding items to your order, payment details will be required as we do not have access to customer credit card details. Please note we cannot combine orders paid for online.
Cheque and Bank Transfer orders will be automatically cancelled after 7 days if payment is not received.
Exchanges/Refunds
Please measure carefully before ordering clothing, measurements (garment size) are published with each item. If you wish to exchange an item please complete the returns form on the reverse of your dispatch docket/invoice sent with your goods within 28 days. A $6.00 admin fee for processing and dispatching the exchange item is required within NZ. We recommend sending goods via courier and obtaining a tracking number as we do not accept liability for goods that we do not receive. Exchanges are not available for International customers.
Please complete the returns form in full including payment details for admin fee or refund as we do not have access to customers credit card details.
Handling fee
A handling fee of $6.00 is charged on all orders within New Zealand. International handling fee will be quoted on an individual basis with a minumum fee of $20.00.
Delivery
Orders are downloaded and sent from an external distribution company. Please expect your order to arrive within 15 working days if the stock is available. If your order is not received or there is an error with your order, please contact us immediately as non delivery must be notified within 21 days maximum. Please note that we do not operate a next day delivery service nor do we prioritise orders. All orders are treated with equal urgency.
Stock Availability
We try to have stock on hand to meet your requirements. If an item is not available it will be noted as a backorder on your invoice. Please note that payment is taken in full by secure merchant banking at the time of placing your order including any backorder items as the website does not have access to the current inventory status.
Guarantee
If any item is damaged in transit or has a manufacturer fault, we guarantee to replace the item or refund your money, provided the item is returned within 28 days of dispatch. Please complete the returns form on the reverse of your invoice and return with your goods.
Prices
All prices are in NZ Dollars and inclusive of GST. We try to maintain the listed price but reserve the right to make price alterations when necessary.
